MAD.FRAG provides customers with convenient payment options for purchases made through madfrag.store and our official sales channels. This Payment Policy explains our accepted payment methods, order verification, advance payments and refunds.
1. Accepted Payment Methods
Depending on availability, MAD.FRAG may accept:
- Cash on Delivery (COD);
- Mobile financial services;
- Bank transfer;
- Debit/credit cards;
- Online payment gateways;
- Other payment methods displayed or communicated by MAD.FRAG.
Available payment methods may vary by location, order value, product and time of purchase.
2. Cash on Delivery
Where COD is available, customers may pay the confirmed amount to the courier upon delivery.
COD availability may be restricted for certain:
- Locations;
- Order values;
- Products;
- Customers with repeated failed deliveries;
- Orders requiring special handling.
Where COD is unavailable, MAD.FRAG may request an alternative payment method.
3. Advance Payment
MAD.FRAG may require full or partial advance payment for certain orders. Advance payment may be requested for:
- High-value orders;
- Special orders;
- Pre-orders;
- Orders requiring special arrangements;
- Certain delivery locations;
- Customers with previous failed COD deliveries;
- Other orders where MAD.FRAG reasonably considers advance payment necessary.
The required advance amount will be communicated to the customer before payment.
4. Payment Confirmation
An order is not necessarily considered confirmed merely because a customer has initiated a payment. MAD.FRAG may verify:
- Payment status;
- Transaction reference;
- Order information;
- Customer information.
Orders will be processed after the required payment has been successfully verified.
5. Mobile Financial Services
Where mobile financial services are accepted, customers must send payment only to the official payment details provided by MAD.FRAG.
Customers should verify the account number or payment instructions before transferring money.
MAD.FRAG is not responsible for payments sent to unauthorized or incorrect accounts due to customer error, third-party fraud or failure to verify payment information.
If you are unsure whether a payment request is genuine, contact MAD.FRAG through our official contact channels before making the payment.
6. Payment Gateway
Online card and other electronic payments may be processed through third-party payment gateways.
MAD.FRAG does not control the internal systems of third-party payment providers. Customers may be subject to the payment provider’s own terms, verification procedures and security measures.
7. Failed Payments
If a payment fails, is reversed or remains pending, MAD.FRAG may delay order processing until the payment status is clarified.
If an order has not been successfully paid, MAD.FRAG may cancel the order after reasonable notice where appropriate.
8. Duplicate Payments
If a customer accidentally makes multiple payments for the same order, the customer should contact MAD.FRAG promptly and provide:
- Order number;
- Transaction reference;
- Payment date;
- Amount paid;
- Relevant payment information.
After verification, any eligible duplicate payment will be handled appropriately.
9. Refunds
Where a refund is approved, MAD.FRAG will generally attempt to refund through the original payment method where reasonably possible.
Where the original method cannot be used, MAD.FRAG may arrange another reasonable refund method with the customer.
Third-party payment processing times may affect when a refund is actually credited.
10. Refund Processing
Refund processing time depends on:
- The reason for the refund;
- Internal verification;
- Payment method;
- Payment provider;
- Banking or mobile financial service processing;
- Other circumstances outside MAD.FRAG’s reasonable control.
MAD.FRAG will communicate relevant refund information where applicable.
11. Incorrect Payment Information
Customers are responsible for providing accurate information when making payments.
If payment is sent to an incorrect account or through an unauthorized channel, customers should immediately contact the relevant financial institution/payment provider and MAD.FRAG.
MAD.FRAG will reasonably assist with verification where possible but cannot guarantee recovery of payments sent incorrectly by the customer.
12. Promotional Prices
Promotional prices, discounts and special offers may have specific payment requirements.
Unless expressly stated otherwise, promotional offers cannot be combined with other discounts or offers.
MAD.FRAG reserves the right to correct obvious pricing or promotional errors.
13. Pricing Errors
If a product is displayed at an obviously incorrect price because of a technical, system or human error, MAD.FRAG may contact the customer before processing the order.
The customer may be offered the opportunity to proceed at the correct price or receive a cancellation/refund where applicable.
14. Fraud Prevention
MAD.FRAG may conduct reasonable verification before processing suspicious or unusually high-risk transactions. We may cancel or hold an order where there are reasonable grounds to suspect:
- Fraud;
- Unauthorized payment;
- Identity misuse;
- Payment manipulation;
- Repeated fraudulent orders;
- Other unlawful activity.
Any such action will be subject to applicable law.
15. Taxes & Charges
Product prices and applicable charges will be communicated to customers as required.
Where taxes, delivery charges, payment-processing charges or other applicable charges apply, MAD.FRAG will communicate them where required before the order is finalized.
16. Payment Disputes
If you believe a payment was incorrectly charged or an issue occurred with your transaction, please contact MAD.FRAG with the relevant order and transaction information.
We will review the matter and coordinate with the relevant payment provider where necessary.
17. Consumer Rights
Nothing in this Payment Policy is intended to exclude or limit any consumer right or legal remedy that cannot lawfully be excluded under the laws of Bangladesh.
MAD.FRAG will comply with applicable legal requirements concerning customer payments, refunds and consumer protection.
18. Policy Changes
MAD.FRAG may update this Payment Policy from time to time. The latest version published on madfrag.store will apply to future transactions, subject to applicable law.
19. Contact MAD.FRAG
For payment-related questions, please contact:
