First time here? Enjoy a flat 10% OFF on your very first perfume order
Find your signature scent today and get 10% OFF your first purchase!
Smell irresistible, pay less! Claim 10% OFF on your first fragrance.
First time here? Enjoy a flat 10% OFF on your very first perfume order
Find your signature scent today and get 10% OFF your first purchase!
Smell irresistible, pay less! Claim 10% OFF on your first fragrance.
At MAD.FRAG (madfrag.store), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact us, or interact with our official online channels. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the circumstances in which it may be shared.
1. Information We Collect
Depending on how you interact with MAD.FRAG, we may collect information including:
Personal Information
Full name
Mobile/telephone number
Email address
Delivery address
Billing information, where applicable
Order history
Communication history with our customer-support team
Order Information
When you place an order, we may collect:
Products ordered and quantity
Order value & payment status
Delivery information
Order date and time
Order-related communications
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address, browser type, and device type
Operating system
Pages visited and website interaction data
Referring website, date, and time of access
2. How We Use Your Information
MAD.FRAG may use your information to:
Process, verify, and confirm orders
Arrange delivery and contact you regarding your order
Provide customer support, process payments, and handle refunds/returns
Handle replacements, complaints, and prevent fraudulent transactions
Improve our products, website, and customer experience
Maintain business/transaction records and comply with legal requirements
Communicate promotional offers, where permitted and appropriate
We will not use your information for purposes that are materially inconsistent with the purpose for which it was collected unless permitted or required by applicable law.
3. Order Communications
When you place an order with MAD.FRAG, we may contact you through Phone calls, SMS, WhatsApp, Email, or Social media messaging. These communications are necessary to verify your order, confirm delivery details, resolve issues, or provide support.
4. Marketing Communications
Where appropriate, MAD.FRAG may send information about new fragrances, new arrivals, special offers, discounts, promotions, and updates. You may request to stop receiving promotional communications at any time. However, opting out will not prevent essential transactional communications relating to active orders.
5. Payment Information
Payments may be processed through third-party payment providers, mobile financial services (MFS), banks, or payment gateways. MAD.FRAG generally does not store your complete payment-card credentials. Payment providers process information according to their own terms and privacy policies.
6. Sharing Information With Service Providers
MAD.FRAG may share necessary information with trusted third parties where required to provide our services, including:
Courier and delivery companies
Payment gateways and Mobile Financial Service providers
Website hosting, technology, and analytics providers
Customer-support tools and professional advisers
Government or law-enforcement authorities where legally required
7. Cookies & Similar Technologies
MAD.FRAG may use cookies to help our website function properly, remember preferences, maintain shopping-cart functionality, understand website traffic, and measure marketing performance. You can control cookies through your browser settings, though disabling them may affect website functionality.
8. Social Media
MAD.FRAG maintains official social-media accounts, including Instagram (@mad.frag). Interactions through social platforms are subject to the privacy policies and terms of those respective platforms.
9. Data Security
We take reasonable measures to protect customer information against unauthorized access, misuse, loss, or disclosure. However, no internet transmission is 100% secure. Customers should avoid sending sensitive information through public comments or unsecured channels.
10. Data Retention
We retain personal and transaction information for as long as reasonably necessary for order fulfillment, customer service, accounting, legal obligations, and fraud prevention. When no longer required, data is deleted or anonymized.
11. Children’s Privacy
MAD.FRAG does not knowingly collect personal information from children for independent purchases. If you believe a child has provided us with personal information without consent, please contact us for appropriate action.
12. Third-Party Websites
Our website may contain links to third-party services. MAD.FRAG is not responsible for the privacy practices or content of external websites.
13. Your Privacy Requests
Subject to applicable law, you may contact us to request information about the data we hold, correct inaccuracies, update contact details, or request restriction/deletion where applicable.
14. Changes to This Privacy Policy
MAD.FRAG may update this Privacy Policy periodically. Any revised version will be published on our website with an updated effective date.
15. Contact MAD.FRAG
If you have questions about this Privacy Policy or how your information is handled, please contact:
